{"id":210,"date":"2025-07-07T17:17:19","date_gmt":"2025-07-07T15:17:19","guid":{"rendered":"https:\/\/www.arco.lgbt\/faq\/"},"modified":"2025-11-25T20:22:17","modified_gmt":"2025-11-25T19:22:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.arco.lgbt\/en\/faq\/","title":{"rendered":"FAQ – Association"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]<\/p>\n

Association<\/strong><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ shape=”square” color=”black” active_section=””][vc_tta_section title=”Why is it necessary to have a membership card to enter the clubs?” tab_id=”faq-tessera-obbligo”][vc_column_text css=””]ARCO is an association based on the concept of membership, therefore activities and services are reserved for members. The clubs, now affiliated with ARCO, have over time maximized the benefits of the associative form: allowing members to possess a single Card for all clubs, proposing activities at specific contained costs, offering important free services for the health and well-being of LGBTI people, such as HIV – STI tests, the listening service, free distribution of condoms.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I make or renew my membership card online?” tab_id=”faq-tessera-online”][vc_column_text css=””]No, according to our policy, it is necessary to go to a club with a valid ID to become a member, after following the instructions of our staff and having viewed the statute and any regulations. Once you have obtained the membership card, you can become part of the Association, access the entire national network of clubs (if you choose a national card) and benefit from our services. The same applies for renewal, which can be done after expiration at any time you enter one of our clubs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much does the membership card cost?” tab_id=”faq-tessera-costo”][vc_column_text css=””]We remind you that you are not buying the “card”, but you are paying your membership fee to become a member. Being a member gives you the right to participate in the assemblies and the democratic life of your club, as well as to take part in its activities: being a member also implies respecting the basic principles of the association and the regulations of each affiliate, which you will find displayed in the appropriate spaces. The individual membership fees are set by each club based on the services made available to members, within the framework of the association’s general guidelines.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long is the membership card valid for?” tab_id=”faq-tessera-durata”][vc_column_text css=””]ARCO membership cards are valid for exactly 365 days from the day they are issued or renewed. Only the travel card is valid for 90 days from the day it was issued or renewed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When does my membership card expire?” tab_id=”faq-tessera-scadenza”][vc_column_text css=””]You can get this information directly by going in person to any of our clubs (where you can also renew the card) or through the One Pass app on your mobile phone. It is not possible to obtain this information by phone or via WhatsApp for privacy reasons.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am Italian but I reside and work abroad, can I get the Travel Card?” tab_id=”faq-tessera-travel-italiani-estero”][vc_column_text css=””]No, the Travel Card is reserved for non-Italian citizens.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if I lost my card or it was stolen?” tab_id=”faq-tessera-smarrimento-furto”][vc_column_text css=””]Go as soon as possible, with a valid identity document, to one of our affiliated locations and request a duplicate. Our staff will proceed to cancel the previous Card and provide you with a new one with the same expiration date as the lost or stolen one.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I lend my membership card to a friend?” tab_id=”faq-tessera-prestito-amico”][vc_column_text css=””]No. Given that possessing an ARCO Card means being a member of the association, the Card is strictly personal. Lending or attempting to use another person’s Card may constitute a criminal offense.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am not out, are my data safe?” tab_id=”faq-dati-sicurezza”][vc_column_text css=””]Personal data are kept by ARCO in accordance with the new European regulation on privacy. ARCO is also committed to protecting absolute confidentiality in every way, respecting every life path and with particular attention to those people who \u2013 for various reasons \u2013 do not or cannot live their sexual orientation or gender identity openly.
\nNo communication will be sent to your home or to the address provided at the time of registration.<\/strong><\/p>\n

If you wish, you can download our One Pass app to be constantly updated on club activities and have the digital ARCO Card.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I don’t remember the email to access One Pass, what should I do?” tab_id=”faq-onepass-email-dimenticata”][vc_column_text css=””]You can send us an email at segreteria@arco.lgbit attaching a scan of your Card and identity document. This way we will be able to start the identification procedure and contact you through the method you indicate. If you prefer not to send or receive emails, you can call our office during office hours and follow the operator’s instructions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Which is the nearest club?” tab_id=”faq-circolo-piu-vicino”][vc_column_text css=””]You can find out by visiting the page dedicated to clubs or by downloading the One Pass app which has a geolocation system.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I would like to open\/affiliate a club, where can I get information?” tab_id=”faq-aprire-affiliare-circolo”][vc_column_text css=””]Send an email to segreteria@arco.lgbit, you will be contacted for an appointment with a qualified person from our Association.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text css=””] Association [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion title_tag=”p” section_title_tag=”h5″ shape=”square” color=”black” active_section=””][vc_tta_section title=”Why is it necessary to have a membership card to enter the clubs?” tab_id=”faq-tessera-obbligo”][vc_column_text css=””]ARCO is an association based on the concept of membership, therefore activities and services are reserved for members. The clubs, now affiliated with ARCO, have over time maximized the benefits of the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-210","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.arco.lgbt\/en\/wp-json\/wp\/v2\/pages\/210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arco.lgbt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.arco.lgbt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.arco.lgbt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arco.lgbt\/en\/wp-json\/wp\/v2\/comments?post=210"}],"version-history":[{"count":4,"href":"https:\/\/www.arco.lgbt\/en\/wp-json\/wp\/v2\/pages\/210\/revisions"}],"predecessor-version":[{"id":373,"href":"https:\/\/www.arco.lgbt\/en\/wp-json\/wp\/v2\/pages\/210\/revisions\/373"}],"wp:attachment":[{"href":"https:\/\/www.arco.lgbt\/en\/wp-json\/wp\/v2\/media?parent=210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}